CPGateway is a service provided by Synchronics that enhances card processing for Synchronics merchants.

CPGateway allows you to obtain card authorizations from your processor using the Internet instead of dialing out for each authorization. This method is much faster and more reliable than dialup communications and can provide 2-second authorizations.

CPGateway is available for CounterPoint V7.

CPGateway offers:

• Fast authorization response times -- typically 2 seconds
• Faster settlement times
• Internet-based service (uses your Internet connection)
• Compatible with CounterPoint V7 (V7.5.3 or later)
• Compatible with CounterPoint In Touch (V8.2.5 or later)
• Simple setup
• Economical fees
• Ease of use
• Reliability
• One Internet connection serves multiple workstations
• Compatible with the Synchronics Merchant Program
• Compatible with First Data North
• Compatible with Vital
• Automatic fallback to dialup

How does it work?

To authorize a charge, simply record the sale in CounterPoint in the normal way, obtaining the card information using a magstripe card reader (or by entering the card information manually).

CounterPoint then connects to CPGateway through the Internet using TCP/IP protocol and requests the authorization. CPGateway maintains a high-speed connection to your card processor and quickly obtains the authorization and passes it back to CounterPoint. Your CounterPoint system is continuously connected to CPGateway via the Internet, and CPGateway stays connected with your processor, so you avoid the delays associated with dialup service and modems -- and typically obtain authorizations in 2 seconds1.

To settle a batch via CPGateway, use CounterPoint's existing Draft capture / Settle functions. This will settle transactions authorized via CPGateway as well as any transactions authorized using dialup. Settling via CPGateway is faster than settling via dialup.

Is CPGateway reliable?

We understand the importance of absolutely reliable credit card processing. CPGateway is designed to not go down.

Maximum reliability is built into CPGateway -- redundant (duplicate) servers, redundant Internet connections from your CounterPoint system to CPGateway, redundant communication lines to the card processors, redundant power systems, etc.

If your local Internet service fails (your ISP or communication lines go down), CounterPoint will automatically switch to dialup mode and call your card processor directly. And CounterPoint will automatically use the Modem Server Option, if it is active.

All authorizations obtained from your processor, whether through CPGateway, or via direct dialup, are identical and can be settled in the same batch.

CounterPoint/CPGateway is designed to ensure that you will keep authorizing and settling credit cards -- no matter what.